Frequently Asked Questions
Answers to common questions about referrals, insurance, scheduling, and more.
Do I need a referral?
Yes. A referral from a treating provider is required before scheduling services.
Referral Fax: (276) 880-0036
Are you a referring physician, school, or community agency? See our Referring Providers page for the full process and what to include with a referral.
How long does it take to receive a callback?
Because our providers personally manage phone calls while also seeing clients, callbacks may take approximately 2–3 business days.
Please leave:
- Your full name
- Phone number
- Reason for your call
What ages do you work with?
Counseling services are available for children ages 7 and older, teens, adults, couples, and families.
Do you provide EMDR therapy?
Yes. EMDR therapy is available for adults, teens, and children ages 7 and older. Learn more →
Do you offer medication management?
Yes. Psychiatric medication management services are available through April Colley, FNP-BC, PMHNP. Learn more →
Do you offer telehealth?
Yes. Telehealth appointments may be available depending on provider availability and clinical appropriateness. Clients must be physically located in Virginia at the time of the appointment. Learn more →
What insurance plans do you accept?
We are currently in-network with:
- Anthem / Blue Cross Blue Shield
- Anthem HealthKeepers
- Aetna
- Aetna Better Health of Virginia
- Cigna / 90 Degree Benefits
- United Healthcare
- United Healthcare Medicaid
- Sentara
- Humana Medicaid ONLY
Insurance coverage and benefits vary by individual plan.
What payment methods do you accept?
We accept:
- Cash
- Debit/Credit Cards
- Checks
- Venmo
- HSA Cards
What is your cancellation policy?
Appointments canceled without at least 24 hours' notice may incur a missed appointment fee.
Do you accept walk-ins?
To protect client privacy and provider schedules, we do not accommodate walk-ins or unscheduled consultations.
In a mental health emergency:
- •Call 911
- •Visit your nearest emergency department
- •Call or text 988 (Suicide & Crisis Lifeline)